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What do we mean by a transformational technology? For me it means that the technology must change the way we do things at a fundamental level. It must change human behavior.

With every leap in data querying technology, there is renewed excitement about Artificial General Intelligence (AGI). So it was no surprise that in 2023, when OpenAI released ChatGPT for general use, it got us all thinking about Tony Stark’s Jarvis and how we would all have AI assistants to be our constant companions. Two years later, we are still trying to figure out how AI fits into our world and, more importantly, into our products. I even saw an ad for a body cream that c

A cliche-ridden story of a petulant, self-centered has-been who thinks he knows better than everyone else

This article highlights three common documentation errors: explaining what users already know, detailing things they can't control, and failing to explain non-obvious yet crucial information. It stresses that such "noise" frustrates users, increases costs, and indicates a fundamental failure to prioritize user needs in documentation.