PAVEMENT VIEWS

The prominence of documentation is inversely proportional to the usability of the product.

Screenshots in software product documentation have always been a contentious issue – you either like them or you hate them.

Published authors, movie actors, sportspersons are professionals and perform on cue. So do accountants, HR executives, product managers, etc

Action is a default human behavior. When faced with a problem, our instinct is to get going on the solution.

I have written earlier about Measuring Effectiveness Through GAI-Driven Support Outcomes as a way to measure the performance of technical...

Whenever I ask the question, how do you measure the performance of your writers, to any technical writing leader, the answers I receive...

Such paradigm-shifting technologies grow the industry or force people upstream.

Hard as it may be to comprehend, a technical writer’s job isn’t to create content. It is to enable the user to complete a task through instr

Give somebody a hammer and everything looks like a nail. Give a technical writer a problem and they’ll more often than not, write an article

It was somewhere in 2019 that we decided that it was time to grow up and use a real documentation tool. Up till that point, we were using...

Have you ever had to scroll through a long table that tries to explain the columns in a report? There is a very easy way to solve that...

A common complaint when two or more technical writers get together is how documentation is not given the importance it deserves by the...