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What do we mean by a transformational technology? For me it means that the technology must change the way we do things at a fundamental level. It must change human behavior.

GenAI’s hallucinations mirror human assumptions—confident, plausible, and often wrong. Always verify. Always doubt.

AI initiatives fall into external (customer-facing) and internal (efficiency-driven).

Exploring how GAI is set to revolutionize the role of product documenters, transform the landscape of documentation and user guides.