PAVEMENT VIEWS

This article highlights three common documentation errors: explaining what users already know, detailing things they can't control, and failing to explain non-obvious yet crucial information. It stresses that such "noise" frustrates users, increases costs, and indicates a fundamental failure to prioritize user needs in documentation.

Stop documenting basic tasks! Your microwave manual nails it: 80% cooking, 20% how-to. Software docs often flip this, acting as a band-aid for bad UI. Focus on complex "secondary scenarios" and let friction-free design speak for itself. Documentation isn't a safety net; it's a tactical weapon. Use its limited ammo wisely, or it's just noise.

Struggling to get hired? Here's how to make your application stand out.

When someone complains about poor documentation, they’re usually looking for something that isn’t a straightforward process.

Tech writers missed the UX bus, but it’s not too late—there’s still time to jump in, collaborate early, and make a real impact.

Technological tools enhance but don't replace fundamental writing skills, emphasizing the need for skilled writers despite advancements.