PAVEMENT VIEWS

This article highlights three common documentation errors: explaining what users already know, detailing things they can't control, and failing to explain non-obvious yet crucial information. It stresses that such "noise" frustrates users, increases costs, and indicates a fundamental failure to prioritize user needs in documentation.

When someone complains about poor documentation, they’re usually looking for something that isn’t a straightforward process.

Tech writers missed the UX bus, but it’s not too late—there’s still time to jump in, collaborate early, and make a real impact.